A bit about me…..

Hi, I’m Tom, an experienced Service Designer, Product Manager and Thought Leader on the business application of Artificial Intelligence.

For more on my professional experience check my LinkedIn profile

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A few of my recent conference talks and interviews:

• AI Summit 2019
• Computing Magazine – IT Leaders Summit 2019
• Leading with Confidence in the age of AI Podcast
• Microsoft Ignite 2019
• UX Live 2018
• UX Cambridge 2018
• Video Interview on strategic use of AI
• AI Business Interview
• Computing Magazine Interview

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Blog Posts:

• Using the GDS Agile process for Artificial Intelligence Innovation
  Developing solutions using artificial intelligence techniques should be treated much more like an iterative experimental process than … Read more
• Embedding AI in processes
  To realise value from AI it needs to be integrated in some way into a customer experience … Read more
• Incorporating AI into design – a framework of considerations
  Just recently I've been doing some work which involves incorporating AI into design. As part of this … Read more
• Design for Artificial Intelligence
  I'm currently working on a set of design principles when incorporating AI technologies into your design work. … Read more
• Indie Game: The Movie – Lessons in delivering great products
  I recently got round to watching Indie Game: The Movie. First and foremost, this is a great … Read more
• 5 tips for getting User stories to the right size
  One issue I often see in Agile is user stories that aren't sized appropriately. This can cause … Read more
• An Existential approach to Product Management
  It's amazing how many different disciplines have applications in the world of software development and product delivery. … Read more
• 5 tips for successful process reengineering
  Over the years there have been many trends revolving around the Six Sigma and Lean methodologies. These … Read more
• Why aren't offices more like classrooms
  My 8 year old daughter recently asked me what I'd been doing at work, and I showed … Read more
• Tips on carrying out User Research
  User research was the focus of a recent London Product Tank meetup. There were 3 inspiring speakers as … Read more
• Everything a priority? – Techniques for prioritisation
  Are your stakeholders telling you everything is a priority? Here's an approach for prioritisation. It was my … Read more
• The Product Vision Workshop
  A quick and simple way to get a clear vision for a product to be developed is to … Read more
• Setting expectations when transitioning to Agile
  One of the most important steps when embarking on a transition to Agile is to set expectations … Read more
• Beware – 'We are Agile'
  A phrase I've heard a number of times within enterprise organisations is a confident statement of 'Oh … Read more
• UX London 2015 – A (not-so) brief summary
  I haven't had a lot of time to write lately, but finally managed to summarise some key … Read more